How Are We Doing?

At Ken Knapp Ford you can always expect to receive the VIP customer service you deserve. Whether you visit us for automotive maintenance or are shopping for your dream car, our team will always go above and beyond to ensure that your visit is perfect. With that said, how does this translate to our customers? Here’s what our customers have to say about what it’s like to shop for, finance and service their dream car at Ken Knapp Ford.

 

Customer Lobby
36 Reviews
5 out of 5 stars
Sort by: Latest review first / Highest rating first
Peter 15 Dec 2017
I called and gave Ron V. my requirements. He and finance associate work to exceed my expectations. The truck was ready th next day knowing heading out off town they husslwd to get it ready for me.
5 rate
DealerRater
hjk44 06 Aug 2017
Great service department staff who are always courteous, personable and professional. Have never had issues with work done on our vehicles. Frequently dealt with Roberto and Dave. Both are great at making you happy with their services. Would not hesitate to recommend Ken Knapp Ford for service and s...ales. Show more
5 rate
DealerRater
Dave 66 21 Jun 2017
i have been a customer for the last 8 years never had bad service they treat you family always coffee on and great staff DM Lanoue
5 rate
DealerRater
silverbeast 20 Jun 2017
I ordered a 2017 F150 XLT Sport 4X4 from Ken Knapp in early May. I got a great deal on my trade in. I was told 6 to 8 weeks for delivery. In 6 1/2 weeks my new truck arrived. When I went to pick it up, I noticed several flaws in the paint from the factory. Arragements were made to have this repaired.... A loaner was set up through my extended warranty. My truck was repainted at Carstar in Essex. They did a great job. You can't tell the difference and I am a very picky customer. Will now bring my 2012 Escape to Carstar to have paint work fixed. Thanks. Ken McFadden Show more
5 rate
DealerRater
Debra Shepley 31 Mar 2017
I have dealt with other Ford dealerships and this one is the place to go. They go above and beyond your expectations and you are # 1.
5 rate
DealerRater
KRC 13 Jan 2017
Very helpful and accomidating. Would recommend this service center with out hesitation. I will return to Ken Knapp Ford for all my purchases and service needs.
5 rate
DealerRater
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