Customer Reviews

I recently purchased a 2026 Ford Explorer from Ken Knapp Ford and couldn’t be happier with the experience. Rob Gaunt was my salesperson, and he was amazing from start to finish. The exact vehicle I wanted wasn’t on the lot, but Rob went above and beyond to find it for me. He kept me informed throughout the process and made everything easy and stress-free.

Karen Ford in finance was also fantastic to work with. She was friendly, knowledgeable, and made the paperwork process smooth and straightforward.

The level of customer service I received was exceptional, and it’s clear that the team at Ken Knapp Ford genuinely cares about their customers. If you’re looking for a dealership that will go the extra mile to find exactly what you want, I highly recommend Ken Knapp Ford. Thank you, Rob and Karen, for making this such a great experience!

From start to finish, my experience at Ken Knapp Ford in Essex was outstanding.

Sean, Faye, and Mary truly went above and beyond to make everything smooth and stress-free. Every question was answered, everything was explained clearly, and there was never any pressure. Their customer service was exceptional. It's obvious they care about treating people the right way. It's not often you find a team that makes you feel valued from the moment you walk in, but they did exactly that.

If you're looking for honest, friendly, and dedicated people who will go the extra mile, I highly recommend Ken Knapp Ford in Essex.

Thank you again for such an amazing experience!! I wouldn't hesitate to recommend you to family and friends!!

Parts Dept. review: Very impressive! Ken Knapp Ford appears to be the only Ford dealer in the region to offer online parts ordering, with an 'In store pickup' option. The others either don't have an online option, or would have charged nearly double the part's value in shipping. This, to me, goes a long way in which dealerships value customers over profits. Please keep this service going, as you would seem to be the only one doing it.
I had called before ordering to verify a few things about the part, and the process, and was met with friendly, well-organized customer service. This level of service continued, with a fast and friendly pickup experience at the dealership.
Please keep this process going, as you seem to be the only one doing it. It's very much appreciated.

Roberto the service coordinator does a great job. Rob K the mechanic, is great at troublshooting and problem solving complex problems, he's absolutely brilliant!